Evaluation of the ADHB Pacific care navigation service

Commissioned by Auckland District Health Board

Project background

This report outlines the results of an evaluation undertaken to explore the effectiveness of the Pacific Care Navigator (PCN) Nurse Service after six months since its establishment. The PCN Service was established in July 2020 as a component of the Auckland District Health Board Equity Focused Planned Care Response and at the time of the evaluation in February 2021, the Service had been in operation for approximately six months. 


The Pacific qualitative method of Talanoa (Vaioleti, 2006) was employed for undertaking interviews with 12 families who had utilised the PCN Service within the six months since it was established. In addition to the experiences and stories of clients and carers, quantitative analyses of key surgical indicators were also included.

Benefits for families and communities

Feedback was given to ADHB about the positive experiences of families who had received support from the PCN Service and the difference they made to Pacific clients and carers who were required to complete surgery. Recommendations made by clients also informed any improvements to be made as the Service progresses.